FAQ
Welcome to Our Frequently Asked Questions (FAQ) Page!
Navigating through new products and services can bring up many questions. That's why we've compiled a comprehensive FAQ section designed to provide you with quick and easy answers to your most common queries. Below, you will find detailed responses about our products, services, and procedures. This resource is structured to make it easy for you to find the information you need about anything from product specifications to order processes and delivery options
General Questions
1. What materials are used in your furniture?
Our products are primaily made from high-quality solid pine wood sourced from Brazil. Some items may include components made of Medium Density Fiberboard (MDF) for enhanced durability and finish.
2. Where are your products manufactured?
All our products are proudly made in Brazil, ensuring craftsmanship and quality in every piece.
Our products are primaily made from high-quality solid pine wood sourced from Brazil. Some items may include components made of Medium Density Fiberboard (MDF) for enhanced durability and finish.
2. Where are your products manufactured?
All our products are proudly made in Brazil, ensuring craftsmanship and quality in every piece.
Product-Specific Questions
3. What types of beds do you offer?
We offer a variety of beds including single beds, double beds, and bunk beds suitable for both children and adults.
4. Do your bunk beds come with safety certifications?
Yes, our bunk beds are designed with safety as a priority and comply with all applicable safety standards and regulations.
5. Can the bunk beds be separated into two individual beds?
Yes, many of our bunk beds are designed to be versatile and can be easily converted into two separate beds as needed.
We offer a variety of beds including single beds, double beds, and bunk beds suitable for both children and adults.
4. Do your bunk beds come with safety certifications?
Yes, our bunk beds are designed with safety as a priority and comply with all applicable safety standards and regulations.
5. Can the bunk beds be separated into two individual beds?
Yes, many of our bunk beds are designed to be versatile and can be easily converted into two separate beds as needed.
Care and Maintenance
6. How should I care for my solid wood furniture?
Avoid prolonged exposure to direct sunlight and extreme changes in temperature. Regularly dust with a soft cloth and clean spills immediately with a damp cloth, followed by a dry cloth.
7. Is it safe to use cleaning chemicals on my wood furniture?
We recommend avoiding harsh chemicals. Use only cleaners specifically designed for wood furniture to prevent damage to the finish.
Avoid prolonged exposure to direct sunlight and extreme changes in temperature. Regularly dust with a soft cloth and clean spills immediately with a damp cloth, followed by a dry cloth.
7. Is it safe to use cleaning chemicals on my wood furniture?
We recommend avoiding harsh chemicals. Use only cleaners specifically designed for wood furniture to prevent damage to the finish.
Installation and Setup
8. Do your products come assembled?
Most of our furniture requires some assembly, and a few pieces are delivered as complete knock-down (KD) units. Detailed instructions and a basic Allen wrench are included for your convenience
9. What should I do if I encounter issues while assembling the furniture?
Contact our customer service team. We provide support@vlpfurniture.com and can offer guidance or send replacement parts if necessary.
Most of our furniture requires some assembly, and a few pieces are delivered as complete knock-down (KD) units. Detailed instructions and a basic Allen wrench are included for your convenience
9. What should I do if I encounter issues while assembling the furniture?
Contact our customer service team. We provide support@vlpfurniture.com and can offer guidance or send replacement parts if necessary.
Purchase and Warranty
10. What is your return policy?
We offer a 14-day return policy on all purchases, provided the items are returned in their original condition. See our return policy.
11. Do your products come with a warranty?
Yes, we offer a one-year warranty against manufacturing defects on all our products and we’ve partnered with Mulberry to provide you with Mulberry’s Extended Protection Plans.
We offer a 14-day return policy on all purchases, provided the items are returned in their original condition. See our return policy.
11. Do your products come with a warranty?
Yes, we offer a one-year warranty against manufacturing defects on all our products and we’ve partnered with Mulberry to provide you with Mulberry’s Extended Protection Plans.
Tracking
12. How can I check the status of my order?
You can track your order status through our website using your order number or log into your account for detailed information.
You can track your order status through our website using your order number or log into your account for detailed information.
Shipping and Delivery
13. Do you offer international shipping?
No, sorry.
14. What are the delivery charges?
Delivery charges vary based on the delivery location and the size of the order. These will be calculated at checkout..
15. How long will it take to receive my order?
Delivery times vary by location. Typically, orders are processed and shipped within 1-2 business days, and delivery takes an additional 2-7 business days.
No, sorry.
14. What are the delivery charges?
Delivery charges vary based on the delivery location and the size of the order. These will be calculated at checkout..
15. How long will it take to receive my order?
Delivery times vary by location. Typically, orders are processed and shipped within 1-2 business days, and delivery takes an additional 2-7 business days.
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